30 days, to decide.
If a product is not right for your space, return it within 30 days of delivery in unused condition and original packaging.
How it works
- Contact support
Use the contact details on your order confirmation or write to with your order number before sending anything back.
- Pack securely
Place the item in its original packaging where possible so the form and finish are protected in transit.
- Send it back
Follow the return instructions supplied by support and keep your proof of postage.
- Refund
Approved refunds are processed after the returned item has been received and inspected.
What counts as 'unused condition'?
No signs of use, installation, surface marking, or damage, with original packaging included where supplied.
Can I exchange instead of refund?
Exchange options depend on current inventory and are confirmed by support.
What if the colour is not right for my room?
You can return eligible unused items within the return window according to the standard process.
Do you repair?
Repair options depend on the product and the issue. Support will advise on available next steps.
Final-sale items?
Any exceptions are shown clearly before checkout.